FAQ

At the Airports:  Meeting point

How do I find my driver at Fiumicino airport?
The driver will be waiting at the information office in front of your arrival gate with an AUTOLINEROMA sign and your party’s name.

How do I find my driver at Ciampino airport?
The driver will be waiting in front of the snack bar located after the passengers exit inside the aiport with an AUTOLINEROMA sign and your party’s name.

At the Airports: Inconveniences

What happens if I cannot find my driver at the airport?
Refer to your booking confirmation and contact the help desk number on +39 33 77 555 77 (calls are charged at national rates) our team will give you further instructions and assistance.

What happens if my luggage are lost or delayed?
Refer to your booking confirmation and contact the help desk number on +39 33 77 555 77 (calls are charged at national rates) If you do not have a personal phone with you may refer to the airlines handling agents. They will contact the driver and of course organize for any luggage to be forwarded to your resort address.

What happens if my flight is delayed?
The driver will be waiting for you chasing the expected landing time of your flight. No extra charges are due in the event of flight delays.

What happens if my flight is redirected to another airport?
Should your flight being redirected, the driver will be waiting for you at the new airport destination.
Should not we able to be informed in advance of the circumstances from any of the airport staff, we kindly request you to contact the help desk number on +39 33 77 555 77 as soon as your flight will be landed.

Distance and Journey time

How long is the journey from and to the Fiumicino Airport?
Approximate transfer time from and to Fiumicino airport is 45 minutes (35 km) On peak days these times can vary.

How long is the journey from and to the Cimapino Airport?
Approximate transfer time from and to Fiumicino airport is 35 minutes (25 km) On peak days these times can vary.

Which are the peak days of the week in Rome?
Peak days are normally Monday and Friday (from 8 am to 10 am and from 4 pm to 8 pm).

Airports , Ports and destinations included in our services

From which airports do you provide pick-up service?
We provide pick-ups and transfers from and to Fiumicino / Ciampino airport to any other national destination.

From which sea ports do you provide pick-up service?
We provide pick-ups and transfers from the following sea ports: Civitavecchia, Genova, Livorno,  Anzio, Nettuno, Formia, Gaeta, Napoli

Do you provide only airport pick-ups?
No. We also provide any transfer nationwide and car with english speaking driver at disposal. Please visit our services section to know more about our services.

Reservations

How can I place a reservation?
By phone calling our reservation office on ­+39 33 77 555 77 , by the “book now” area of the website and following few simply steps.
Our agents can be also contacted by email on  info@autolineroma.com  In this case do not forget to mention the  kind of service you require, your name, phone number, dates, arrival time, number of passengers, airport/sea port and destination. 
 

How early in advance shall I book?
Minimum 12 hours in advance by the “book now” area of the website or by email.
For  requests of the last minute calling our reservation office on +39 33 77 555 77.

Can i reserve a round trip / return service?
Yes,  by the “book now” area of the website, by email or voice.

Do I get any confirmation upon making the reservation?
Confirmation are given by email and will state your reservation number together with the details of the service you have reserved.
In case of last minute reservation the confirmation number will be given over the phone.

Terms and conditions

Cancellation policy
Normally 24 hours  prior to the date of  service. Due the high number of requests during the high season any cancellation may be subject to  50%  of penality fee. Our cancellation policy will apply only once your booking is confirmed.

How can cancel my reservation?
Either by email or phone.

Payments

How can I Pay the services?
By cash or credit card to the driver that carries out the service. We accept all the major credit cards

May I pre-pay the services?
All services can be pre-paid by bank transfer or credit card. A proof of payment will be sent by email or fax and  produced to the driver before starting the service

Can I pay by foreign currency or traveller’s cheques?
Regrettably foreign currency or traveller’s cheques are not accepted.

Costs of the services:

How much does your service cost?
Costs  vary based on a variety of factors such the type of car and  destination to reach.
To know in details our rates please refer to “Cars and Rates” section of the web site or simply click here

What is it included in the rates?
Rates include transportation of people and their personal belonging for the time / destination  negotiated at the time of reservation.  All rates are comprehensive of tax, personal chauffer, personal insurance.

What is the difference in term of price between your service and an ordinary taxi?
As lowest as 10% of supplement other than an ordinary taxi,  we  are able to provide a service easy to book,   attentive in details, provided by luxury cars and carried out by an assistant which will be at your own disposal for any request or assistance you may require.   

Number of passengers, luggage, animals allowed in our cars:

How many people can fit in our cars?
The number of people may  vary based on the type of car, for more information  please refer to “cars and rates” section of the website or simply click here .

How many luggage can fit in our cars?
The number of luggage  may  vary based on the type of car and the number of people, for more information  please refer to “cars and rates” section of the website or simply click here

Are big cases allowed? Can I carry many luggage?
Should you planning to travel with many bags or big cases we suggest you to book a bigger car such a van or minivan. However an assistant can suggest the more suitable car for you needs if contacted by email in advance. For any negotiation please refer to  info@AutolineRoma.com

Are animals / small pets allowed on board?
Small pets are more than welcome on boards.

Insurance coverage

Are your cars /services covered by insurance?
Whether you are travelling on board of our cars your safety is very valued to us. The service we offer are all covered by insurance to items and people.

Which level of safety do you offer? Are your cars safe?
All our cars are conform to highest safety standards and regulations, including  mechanical / technical annual maintaining requirements.
Our assistants / drivers are regularly and fully trained in all emergency procedures, and in the unlikely event of an emergency  will immediately instigate the necessary safety routines.